FAQ-Webshop/Order
Why do I need a customer account? |
The customer account allows you to shop comfortably and to view all current and previous orders. |
How do I set up my customer account? |
To create a new customer account, you need to fill in all the necessary fields at https://www.storck-bikes.com/de/create_account and tick the required boxes. This way you can easily and quickly create a customer account and start shopping right away. |
How do I log in and out? |
In the top bar of our site, next to the language setting, you will find the option "Log in". When you are logged in, this option changes to "Log out". |
Can I change my user data? |
After logging in, click on "My account" in the top navigation bar. Under the item "View and edit my account information" you can change all details. |
How can I have my customer account deleted? |
In accordance with DSGVO (rights of the data subject, point 5), you have the right to delete your account and all personal data. If you have this wish, please send us an email to shop@storck-bikes.com. |
How can I pay with you? |
You can pay conveniently by PayPal, VISA or Mastercard or by bank transfer/advance payment. If you are collecting the goods yourself, you can pay either in cash or by credit card. When using a credit card, please note your approved card limit. Here you can find all information about payment: https://www.storck-bikes.com/de/zahlungsarten
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How long do I have to make changes or cancel my order? |
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How do I get a voucher? |
You can purchase a voucher from us here: https://www.storck-bikes.com/de/accessories/gutscheine We also regularly offer voucher promotions. We inform you about these on our website, via social media and/or the newsletter. You will also receive a voucher code when you register for our newsletter. https://www.storck-bikes.com/de/newsletter |
How do I redeem a voucher code? |
In "Step 2: Payment information" you can enter your voucher code under "Invoice amount" and "Voucher number". After confirming "Return", the value of the voucher is automatically offset against the price. |