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FAQ – Frequently asked questions

Do you have a question? In our FAQ we try to answer every one of them. We regularly update our FAQ to improve our customer service. 

Is the answer of one of your questions missing? Please e-mail us to: 
Our team will take care of your question as soon as possible.

Questions and answers by topic

   All about our bikes    Warranty
   E-Bikes    Webshop/ Order
Return/ Complaint/ Service  Stores
   Delivery and assembly    Bicycle Leasing 
  FAQ Cyklaer - Help Center    


Disclaimer: All work carried out on your bike is at your own risk. In case of doubt, you should bring or send your bike to STORCK. STORCK accepts no responsibility or liability for the contents of this FAQ.

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