Conditions of Use
General Terms and Conditions of Business
(VALID FROM 01.07.2018)
These general terms and conditions (GTC) apply for all orders in the STORCK online shop
Parties to a contract
The purchase contract is concluded with Storck Bicycle GmbH, Rudolfstr. 1, 65510 Idstein, Germany.
Commercial Register Wiesbaden Local Court HRB24382
You can reach our customer service for questions, complaints and objections from Tuesday to Friday from 10 a.m. to 6 p.m. and Saturday from 10 a.m. to 3 p.m. by calling + 49 (0)6126- 9536 222
1. General information
The general terms and conditions apply to the sale and delivery of goods and services by our company. Deviating conditions of the buyer are only valid if we have agreed to them in writing or undersigned them.
By clicking the check box "I have read and accepted the general terms and conditions” in the shopping cart before placing the order, the buyer declares his agreement with these general terms and conditions and is bound by them.
Our range of services is not binding. The order of a customer with full legal capacity (persons aged 18 and older) represents an offer to conclude a sales contract.
The confirmation of receipt of the order sent by us does not yet constitute acceptance of the offer. The sales contract is only concluded as soon as we deliver the ordered goods or by sending a second email as an order confirmation. All offers on our website are subject to change, non-binding and are only available while stocks last.
2. Order process, order correction, order cancellation
Once you have selected the desired product, you can add it to your shopping cart without obligation by clicking the [Add to shopping cart] button. You can view the contents of your shopping cart at any time by clicking the [Shopping cart] button without obligation.
By selecting the delete button [Remove], you can remove products already stored in the shopping cart. By clicking on the [Update] button, you can remove already selected products from the shopping cart. If you want to buy the products in the shopping cart, click the [Check out] button. Please enter your data. Registration as a "New user" is required for initial orders. Under "My account" you can log in or register a new user account. For further orders, it is sufficient to enter the login and password specified by the user during the initial registration. Your data is transmitted in encrypted form. After entering your data and selecting the type of payment and delivery, click on the [Confirm order] button to go to the order page, where you can check your entries again. By clicking the [Order with payment] button, you complete the order process.
You can correct the entries by pressing the "back arrow" of the browser. The ordering process can be cancelled at any time by closing the browser. If you have a voucher code, it can be entered and confirmed. The voucher is then automatically deducted as an amount or percentage. Only one voucher can be deducted per order.
3. Language of contract
The contents of the contract, all other information, customer service, data information and complaint handling are offered in German.
The prices are valid at the time of the order, including VAT. They are visible in the shopping cart before the contract is concluded and then in the order confirmation sent to the customer. Billing occurs in euros.
The resulting shipping costs are not included in the purchase price, will be shown separately in the course of the order process and are to be borne by you additionally, unless delivery free of shipping costs has been promised.
If export or import duties should become due in the course of shipment, these will also be charged to the customer (information on this can be obtained from your competent customs office). Billing occurs in euros.
Special shipping features
Special feature when shipping bicycles. E-bikes and pedelecs are not delivered to all countries. Please inquire with our service department.
6. Cancellation policy for consumers
We accept the following payment methods:
PayPal - Pay safely, easily and quickly with your PayPal account. You can register at www. paypal.de and link your bank account or your credit card. Your PayPal account will be debited on the day of the order. Please note that payment via PayPal is only possible within the EU.
Credit card (Eurocard/MasterCard, Visa, Maestro-Online) Payment by credit card is debited on the day of the order. When paying by credit card, the customer provides the following information: Card holder, card number, credit card company, expiry date, CVV code. The data is transmitted via SSL encryption with at least a 128 bit key and is therefore not visible to unauthorised persons.
Bank transfer/ prepayment:
Please transfer the total amount of your order to our account in advance, stating your customer and/or invoice number, the full name of the customer and place of residence, and please note your share of shipping costs when making your prepayment.
Bank code 67352565 · Account no. 2259604
Collection by the customer (cash, credit card)
Financing available by request
8. Default of payment
In the event of default of payment on the part of the customer, we shall be entitled to charge the statutory default interest.
9. Reminder and collection charges
In the event of default, the contractual partner undertakes, even in the event of default of payment through no fault of his own, to reimburse the reminder and collection expenses to which we are entitled, insofar as they are necessary for appropriate legal prosecution and reasonable in relation to the claim, whereby he undertakes in particular to reimburse the costs incurred by us in the event that a collection agency is called in, insofar as these do not exceed the maximum rates of the collection agencies. If we operate the dunning system ourselves, the debtor undertakes to pay an amount of EUR 10.00 per reminder.
10. Default of acceptance
In the event of default of acceptance by customers who have ordered as entrepreneurs, we shall be entitled to store the goods at our location, for which we shall charge a storage fee. At the same time, we insist on performance of the contract.
11. Reservation of proprietary rights
We reserve title to the delivered service or goods or to the media processed or produced by us until receipt of all payments from the business relationship with the customer. If the customer resells goods subject to retention of title, he must also pass on the retention of title. The customer must notify us immediately of access by third parties to our goods subject to retention of title. Pledging, transfer by way of security and similar of the goods subject to retention of title are only permissible with our prior consent. If payment is not made immediately after reminder in case of default of payment, our goods subject to retention of title are to be returned immediately.
12. Data privacy
The protection of your privacy is very important to us. Under the following link we inform you in detail about the handling of your data. www.storck-bikes.com/privacy
13. Collection and processing of your data
You can visit our website without giving any personal information. Personal data is collected if you wish to shop, subscribe to our newsletter or use certain functions of our website.
So that you can order in the shop and we can process your order, we need the following data from the customer: First name, surname, email address, street, postal code, city, telephone number, date of birth, user name and password. Immediately after your registration you will receive your access data by email. We need your email address and telephone number to contact you quickly if you have any questions or require information associated with your order. We need your date of birth to check your creditworthiness. Your personal data is transmitted over the Internet in encrypted form using SSL technology (at least 128 bits)
Use and disclosure of your data
We use the data you provided exclusively for the fulfilment of the contract and strictly in accordance with the statutory provisions. For this purpose, your data will be passed on to other companies, e.g. the post office, if necessary. These companies may only use your data for order processing and not for other purposes and are contractually obliged to us to comply with the statutory data protection regulations.
In the event of a legal regulation, an official order or an official investigation procedure, however, we are legally obliged to make the respective data available to the authorities.
With your permission, we use your email address to send our newsletter.
You can also unsubscribe from our newsletter at any time after registration by contacting the email address in the imprint or by clicking on the unsubscribe link at the end of each newsletter.
Storage of the contract text
We save the contract text and send you the confirmation of receipt by email. You can view and change your orders and your personal data at any time by logging in.
Access data is stored every time a file is requested in the shop. The data stored about you will be evaluated only for statistical purposes.
We exclude a transfer on to third parties, even in excerpts.
Cookies must be enabled to use our shopping cart! If you do not wish to accept cookies, you can also order by telephone or fax. Access data is stored every time a file is requested in the shop. The data stored about you will be evaluated only for statistical purposes. We exclude a transfer on to third parties, even in excerpts.
Your contract data is transferred over the Internet encrypted using SSL (see Security menu). We use technical and organisational measures to protect our website and other systems against loss, destruction, access, modification or distribution of your data by unauthorised persons.
Right to information
You have the right to free information about your stored data as well as a right to correction, blocking or deletion of this data, if it is legally possible.
If you have any questions regarding the collection, processing or use of your personal data, please contact our data protection officer in writing: Storck Bicycle GmbH, Ralf Helbing, Rudolfstr. 1, 65510 Idstein, email address: firstname.lastname@example.org
If not all ordered items are immediately available, the immediately available items will be shipped at once and others as soon as they are available. However, the shipping costs will only be charged once per order, even in the event of partial deliveries. Delivery occurs via UPS, DTL or a forwarding agent.
Transfer of risk on delivery:
When the goods are shipped, the risk of loss or damage to the goods shall not pass to the consumer until the goods have been delivered to the consumer or to a third party designated by the consumer and different from the carrier.
However, if the consumer himself has concluded the contract of carriage without making use of a choice we proposed, the risk shall pass to the carrier as soon as the goods are handed over.
15. Delivery abroad
Our goods can be delivered worldwide. The actual shipping costs will be charged to the buyer in all countries (except EU and Switzerland).
For shipping costs, please contact our service at +49 6126 9536 222
16. Delivery times
Delivery by us is subject to the proviso that we are supplied correctly and on time and are not responsible for the lack of availability. Unless otherwise agreed or stated otherwise on the item, the following standard delivery times (assuming stock is available) will result after receipt of your order, depending on the place of delivery.
- Germany: 3 - 5 days - EU: up to one week
Please note that Storck Bicycle is a factory and the bicycles are custom-made for the customer.
The assembly time is 10 - 15 days
However, no guarantee is given for this, as delivery bottlenecks may occur time and again, or delivery problems on the part of the suppliers may occur, over which we have no influence.
Should there be a foreseeable delay in delivery, the customer will be informed of this immediately.
Should the customer not agree with the delayed delivery, he is entitled to withdraw from the contract without restrictions, with the exception of ordered custom-made products manufactured especially for the customer.
17. Warranty, liability, guarantee
The warranty for movable goods is limited to the statutory period of 24 months from the date of acceptance of the goods by the buyer or, in the case of services, from the date of the order. In the case of defects justifiably complained about, either free replacement or correction of defects shall occur, for which a reasonable period of time shall be granted. If replacement or rectification of defects is out of the question (e.g. not possible, excessive effort, unreasonable, delay in delivery), the purchaser shall be entitled to a price reduction or, if the defect is not insignificant, cancellation of the contract (conversion).
Any defects that occur must be reported on delivery or after they have become visible. If the purchase is a commercial transaction (B2B) for the customer, he must inspect the goods at the latest 2 weeks after receipt and notify us immediately if a defect is found.
Our company is only liable for damages in case of intent and gross negligence. This does not apply to personal injury or consumer business. The existence of slight or gross negligence must be proven by the injured party, unless it is a consumer transaction. Compensation for (consequential) damage, as well as other material damage, financial damage and damage of third parties against the customer, insofar as it is not consumer business, is excluded. As the operator of the web shop named in the imprint, our company provides the services with the greatest care, but is not liable for the services provided by third parties or purchased from third parties.
The guarantee must be claimed from the guarantor (from the manufacturer/ sometimes also from the seller, if he is the manufacturer) and is subject to its provisions. The legal warranty is not limited by the use of the guarantee.
Storck warranty for Storck bicycles, frames and forks
Your Storck bike:
You have a two-year legal warranty on all components.
We grant you an additional warranty of one year (3 years in total) for your Storck frame and fork.
We grant a 7-years warranty on racing frames and forks of the Platinum series. This does not include damage to the paintwork and/or anodising, colour changes, for example due to UV radiation or exposure to chemicals. Damage to the bearings, with fully sprung frames.
Damage to derailleur hanger. Other bearings that are not part of the frame construction, such as headset and inner bearings. These are also excluded.
This additional warranty only applies to the first owner. If a complaint is justified within the warranty period, we will repair or replace the item.
Any further claims are excluded. In the event of a replacement, we will offer you a replacement frame or fork that is as similar as possible if the original model is no longer available. In this case, there is no claim to delivery of an original frame / original fork and to a replacement of incompatible components.
This warranty does not apply to damage caused by normal wear and tear, improper use, accidental damage or improper installation. The warranty does not apply to damage caused by the bicycle/fork not having been serviced and cleaned in accordance with our recommendations.
For warranty purposes, please keep your purchase invoice, as the date of purchase is also the beginning of the warranty period.
Storck crash replacement on Storck frames/forks
If your Storck frame or fork is damaged or destroyed by an accident or fall within 3 years, you will receive a comparable frame/fork from our current model range at 70% of the current retail price.
All guarantees expressly mentioned are additional manufacturer or dealer guarantees. The type of guarantee is stated on the product in each case. Wear (except where expressly stated on the product) and improper use do not entitle the customer to claim these additional manufacturer or dealer guarantees. To claim the guarantees, please send us the faulty item with your proof of purchase and a description of the fault to: Storck Bicycle GmbH, Rudolfstr. 1, 65510 Idstein.
Return / Cost of return
Our shipping packaging is also suitable for return shipments. Please contact our service department before returning the goods. Our service will coordinate the return of the goods with you or arrange for them to be collected.
All costs incurred in connection with the return will not be reimbursed. When returning goods from third countries, you bear the direct costs and customs clearance of the goods.
18. Shipping damage / Complaints
Please notify us immediately of any obvious defects. If a package arrives visibly damaged, please open it immediately in the presence of the postman/parcel service and have a damage confirmation issued immediately. Failure to report defects immediately or open the package in the presence of the postman/parcel service has no consequences for your statutory warranty rights. If you have any questions, please contact our customer service department at +49 6126 9536 222. Please always return the package with our return package label (no wheels). Please send used garments back to us washed in case of complaints. Please note that the modalities mentioned are not a prerequisite for an effective exercise of the right of revocation or the assertion of your warranty rights. In the event of bike or frame complaints, please contact our Bike Service department at +49 6126 9536 222 to coordinate the handling.
19. Applicable law / place of jurisdiction
19.1 For all contracts concluded with us, the application of the law of the Federal Republic of Germany is deemed to have been agreed. The Vienna UN Convention on Contracts for the International Sale of Goods is excluded. If the customer does not normally reside in Germany, but in another EU country and the national provisions there stipulate additional consumer protection rights than German law, the national provisions of the customer's usual place of residence shall apply (Art. 6 para. 2 Rome I Regulation).
19.2 In the event that the customer is a merchant, Wiesbaden is agreed as the exclusive place of jurisdiction.
All messages, graphics and the design of our website serve exclusively for the personal information of our customers. Use occurs at your own risk. All data of this offer are protected by copyright. Reproduction, copying and printing of the entire website is only permitted for the purpose of placing an order with our company. Any other processing, duplication, distribution and/or public reproduction exceeds normal use and constitutes an infringement of copyright.
If this website contains external links (hyperlinks) to websites of third parties, these linked websites are exclusively the responsibility of the respective operator. Storck Bicycle has checked the contents of the external target pages for any legal infringements before setting up any links. Nevertheless, Storck Bicycle has no influence on the content of the target pages, so that Storck Bicycle expressly does not adopt the content of the linked pages as its own. Storck Bicycle also checks the linked pages at regular intervals and will immediately remove the relevant link if it comes to their attention that there is a legal infringement on a linked page.
22.1 Illustration of bicycles
Please note that the frame sizes and equipment details of the bicycles shown are not always identical to the items described. These are reference images of the model.
Weights, geometries and equipment are manufacturer specifications. Technical changes in the sense of technical progress as well as colour deviations, errors and input errors are reserved. Delivery while stocks last.
22.3 Arbitration body
The arbitration office for online dispute resolution pursuant to art. 14 para. 1 ODR-VO: The European Commission provides an online dispute resolution (OS) platform, which can be found at https://ec.europa.eu/consumers/odr/.
We always endeavour to settle any disagreements arising from our contract by mutual agreement. In addition, we have decided not to participate in an arbitration process. We are also not obliged to do so. Our email address is email@example.com
23. Place of performance for business transactions
For contracts with companies, our registered office is the place of performance.
24. Shipping costs
The shipping costs can be found in this list: Shipping costs
25. Storage of the contract
We store the contract text and you can request it after completion of the order process. You can print out the order data immediately after sending it. You can either use the following page "Your order" or the email "Acknowledgement of receipt".