Shipping & Returns
In the case of payment in advance, the period for delivery shall commence on the day following the issue of the payment order to the transferring bank or, in the case of other payment methods, on the day following the conclusion of the contract and shall end on expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognised by the state at the place of delivery, such day shall be replaced by the next working day.
Shipping costs GermanyPer order basic shipping costs of 6,90 € are calculated
For bicycle frames we charge 9,90 € per bicycle frame.
For bicycles we charge 39,90 € per bicycle.
Shipping costs EuropePer order basic shipping costs of 19,90 € are calculated
For bicycle frames we charge 24,90 € per bicycle frame.
For bicycles we charge 59,90 € per bicycle.
Shipping costs not EuropePer order basic shipping costs of 39,90 € (excl. VAT) are calculated
For bicycle frames we charge 89,90 € (excl. VAT) per bicycle frame.
For bicycles we charge 199,90 € (excl. VAT) per bicycle.
E-bike shipping information
We ship our e-bikes only within the EU. Please note that we only offer e-bike servicing in our stores in Germany. If you export your bike into another country (e.g. by moving), we cannot ship replacement e-bike parts or return your e-bike. Servicing abroad is offered by the drive manufacturers. Relevant information can be found on the websites of the manufacturers.
You can pick up your order comfortably in one of our stores without shipping costs.
Please choose the store during the order process.
STORCK STORE DÜSSELDORF
40221 DÜSSELDORF, GERMANY
PHONE: +49 211 933 781 52
STORCK STORE IDSTEIN (BEI FRANKFURT)
65510 IDSTEIN, GERMANY
PHONE: +49 6126-9536 222
STORCK STORE MÜNCHEN
85540 MÜNCHEN/HAAR, GERMANY
PHONE: +49 89 383 425 10